Excellent Customer Experience and PERFORMANCE INTELLIGENCE
Smart Contact Center
Our all-in-one multichannel contact center solution makes it easier for customers to get in touch by any way they want, whether by call or chat. It is also ideal for call centers of any size that need to monitor and control performance indicators to maximize work productivity.
Better Customer Service
The powerful assistance from virtual and real agents will allow your customers to reach the right person in minimal time
Data access management
Different account roles are available for you in order to limit access to statistics and data to only authorized individuals
Comprehensive insight
All data including SLA average talk time, pickup and abandoned rate is gathered and analyzed to give you a rich source of customer intelligence
Greater work efficiency
Pop-up script before and note window after each call allows you to prepare in advance and leave notes for the next step of action
Improved performance
Performance statistics are available for all levels, whether agent, team or the whole company, for easier decision making
Seamless integration
One-of-a-kind Auto Do-Not-Call Numbers filtering, Call Tracking, CRM integration tools and DID number in 70+ countries give you the automation and insight that truly drive your productivity
Testimonial by Customer
"We have been very careful in choosing a new communication system for our sales and customer service offices in 2 countries. The Cloud PBX is a flexible, scalable and secure solution. Running the PBX on the cloud allows us not to be tied to a particular type of hardware. Having this kind of flexibility and redundancy is critical in a fast-paced operation”
- Aishah, Manager at Aswed Associates
More Features
Performance Statistics
Real time analytics and insight into individual and group performance
Call Hunting
Simultaneous and multiple queues ringing
Mobile App
Mobile app and desktop portal to make calls and update call settings
Customized queue
Unlimited number of ring queue for each team to better track performance
IVR
Unlimited layers of automated phone attendant
CRM Integration
Freshdesk, desk.com, Uservoice, Zendesk, Webhook
Popup Script & Note
Answer script popup for better customer interaction and note taking pop-up fo task handling
International DID
Toll free, landline, mobile and golden numbers in 70+ countries
Secured Usage
Usage control, blacklist, whitelist, data encryption and firewalls
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